Daily Quote: Passion

“Develop a passion for learning. If you do, you’ll never cease to grow.”

~Anthony J. D’Angelo

From the book:

180 Ways to Walk the Customer Service Talk

180 Ways To Walk The Customer Service Talk



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Daily Quote: Passion

“Develop a passion for learning. If you do, you’ll never cease to grow.”

~Anthony J. D’Angelo

Today’s quote is found in the book:

180 Ways to Walk the Customer Service Talk

180 Ways To Walk The Customer Service Talk

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Daily Quote: Be Thankful for Problems

Be thankful for problems. If they weren’t so hard, someone with less
ability might have your job!

~Unknown

Today’s Quote Comes from the book:

180 Ways to Walk the Customer Service Talk

 Check out this book and others at our Top 10 How-To Handbook $8 Each Sale

180 Ways To Walk The Customer Service Talk

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Dealing with Customer Complaints

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Dealing with Customer Complaints

Make sure your customer-contact employees know how much discretion they have (i.e., ability to discount or comp goods, services, shipping, etc.) when addressing customer complaints and problems. Encourage team members to do whatever is necessary – within reasonable (and defined) limits – to make customers happy … without having to come to you for permission first.

Customers with complaints have already been inconvenienced. Don’t add to their burden by making them wait to find out how your business will make things right.

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180 Ways to Walk the Customer Service Talk
 
Today’s tip comes from
180 Ways to Walk the Customer Service Talk
The How-To Handbook For Everyone In Your Organization

by Eric Harvey and The WALK THE TALK Team

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