Leadership Solution: Providing Best-in-Class Customer Service!

You’ve heard it. You know it. And it is up to you now to DO IT! What is the “IT?”

Providing Best-in-Class Customer Service!

Whether you are a direct customer service practitioner or someone in the “back of the house,” high quality customer service is a culture made up of behaviors that come from everyone at every level in the organization.

Here are a few of the 180 customer service tips found in 180 Ways to Walk the Customer Service Talk:

  • Remember that “walk the talk” service starts with the first few seconds of the first contact. You get only one shot at a good first impression. So, greet your customers warmly.
  • Talk less, listen more. Make it your goal to understand the customer’s needs and expectations rather than merely talking your way into a sale. Listen to everything the customer says as if there was a test at the end.
  • Set a personal goal to become an expert on the products and services you offer. Read manuals and marketing brochures; talk with product developers, vendors, and service delivers; use the products and services yourself. The more you know, the better your service will be.
  • Eliminate the negatives. Make a conscious effort to minimize the use of negative words and phrases in your service interactions. Customers do not appreciate words like: can’twon’tdon’tnotno, and sorry. You need to look for every opportunity to say: canwilldoyesyou bet, and absolutely!
  • Always, always, ALWAYS thank customers for their business. Tell them how much you appreciate their choosing your organization for the products and services they need. Remember, it’s the customer who’s paying your salary – as well as paying for the phone you’re talking on, the computer you’re using, the vehicle you’re driving …

Lead well … LEAD RIGHT,


180 Ways to Walk the Customer Service Talk 

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Daily Quote: The Most Beautiful Discovery

“The most beautiful discovery true friends make is

that they can grow separately without growing apart.”

~ Elisabeth Foley

Found in the book:

Friends The Family We Choose for Ourselves

Friends: The Family We Choose For Ourselves

Daily Quote: The Most Beautiful Discovery

“The most beautiful discovery true friends make is

that they can grow separately without growing apart.”

~ Elisabeth Foley

Found in the book:

Friends The Family We Choose for Ourselves

Friends: The Family We Choose For Ourselves

Daily Quote: When you judge …

“And when you are tempted to judge, may you be reminded that we are all ONE and that every thought you think reverberates across the universe, touching everyone and everything.”

~Kate Nowak

From the book:

May You Be Blessed

May You Be Blessed with FREE DVD

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Daily Quote: Our words are…

“Our words are seeds planted in other people’s lives.”

~John Mason

Found in the book:

An Enemy Called Average

An Enemy Called Average

Daily Quote: Our words are…

“Our words are seeds planted in other people’s lives.”

~John Mason

Found in the book:

An Enemy Called Average

An Enemy Called Average

Leadership Challenge 4/26/12

WalkTheTalk.com’s
Friday Leadership Lessons Blog Challenge

 

Let’s do it again! Answer the following question (as a comment below) for a chance to win a FREE COPY OF the beautiful Walk the Talk hard-cover gift book. Now, here is today’s Friday Leadership Challenge question …

What are some ways that managers can most effectively work with their remote or virtual employees?

Comment below (by Midnight Sunday 4/28) with your answer for a  chance to win a Walk The Talk gift book. Winner will be contacted via email next week. Anyone can enter but we can only ship the winning book to a U.S. address. Thank You for your responses. Have a GREAT WEEKEND!

View the Walk The Talk Gift Book Here

WALK the TALK Gift Book

 

Leadership Challenge 4/26/12

WalkTheTalk.com’s
Friday Leadership Lessons Blog Challenge

 

Let’s do it again! Answer the following question (as a comment below) for a chance to win a FREE COPY OF the beautiful Walk the Talk hard-cover gift book. Now, here is today’s Friday Leadership Challenge question …

What are some ways that managers can most effectively work with their remote or virtual employees?

Comment below (by Midnight Sunday 4/28) with your answer for a  chance to win a Walk The Talk gift book. Winner will be contacted via email next week. Anyone can enter but we can only ship the winning book to a U.S. address. Thank You for your responses. Have a GREAT WEEKEND!

View the Walk The Talk Gift Book Here

WALK the TALK Gift Book

 

Leadership Solution: Leading With Values

Chances are your organization has a set of values, operating principles or organizational expectations. They typically include items such as integrity, customer service, quality, respect, high performance, leadership, innovation etc. etc. And, these characteristics are typically followed by additional words that further describe them.

Values “ground” an organization – providing direction for people that find themselves in ambiguous situations. They are guides for decision-making. When employees encounter situations in which they must choose one course of action from a number of different alternatives, they can turn to their organization’s values for help. Approached from the context of values, decisions often become less complicated and stress-inducing.

When it comes to organizational values, your job as a leader is critically important. You have a two-fold responsibility. First, you need to make sure that everyone understands what the values are and what they mean. Then, you need to guide people in practicing those values in their day-to-day work lives. It is the right thing to do for yourself, your team members and your organization.

What are your organizations core values? Comment below and let us know!

Lead well … LEAD RIGHT,

Tags: , , ,

Leadership Solution: Leading With Values

Chances are your organization has a set of values, operating principles or organizational expectations. They typically include items such as integrity, customer service, quality, respect, high performance, leadership, innovation etc. etc. And, these characteristics are typically followed by additional words that further describe them.

Values “ground” an organization – providing direction for people that find themselves in ambiguous situations. They are guides for decision-making. When employees encounter situations in which they must choose one course of action from a number of different alternatives, they can turn to their organization’s values for help. Approached from the context of values, decisions often become less complicated and stress-inducing.

When it comes to organizational values, your job as a leader is critically important. You have a two-fold responsibility. First, you need to make sure that everyone understands what the values are and what they mean. Then, you need to guide people in practicing those values in their day-to-day work lives. It is the right thing to do for yourself, your team members and your organization.

What are your organizations core values? Comment below and let us know!

Lead well … LEAD RIGHT,

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