Here are some great tips from this "180 Ways" bestseller:

Every leader at every level has the responsibility and the challenge of diversity and inclusion.

Let’s face it; we’ve come a long way in recent years but also … let’s face the fact, we have more improvements to make.  And one of those areas of improvement is to reinforce our perceived Stereotype-Free Communication.

Here are a few powerful guidelines to avoid the “OUCH” of Stereotype:

  • Individualize – Treat people as individuals rather than a members of a group.
  • Avoid Stereotypical Jokes and Humor – They are often demeaning and embarrassing to listeners.
  • Solicit Multiple Opinions – If you are seeking information about a group of people, seek input from multiple sources. Avoid expecting one person to be a “spokesperson” for all members of a group simply because she or he is a member of that group. You could say: Marta, Mario, Adriana, what are your opinions of this product? What about you, Carlos?
  • Learn the Hot Spots – Be sensitive to common negative stereotypes about groups. This will help you understand strong reactions to a seemingly positive description. For instance, a person described as “poor but hard-working” may feel the sting of the unspoken stereotype that people are poor because they are lazy. How do you find out what the hot spots are? Listen! Observe! Friends or coworkers will likely tell you what stereotypes bother them … if you ask.
  • Interrupt Stereotypes – When stereotypes surface in your own or others’ decisions, words, and actions, question them rather than repeating or acting on them.

Lead well … LEAD RIGHT

Today’s Leadership Solution is from:
Ouch! That Stereotype Hurts

Book Image

Communicating Respectfully in a Diverse World

Learn More

Here are some great tips from this “180 Ways” bestseller:

Every leader at every level has the responsibility and the challenge of diversity and inclusion.

Let’s face it; we’ve come a long way in recent years but also … let’s face the fact, we have more improvements to make.  And one of those areas of improvement is to reinforce our perceived Stereotype-Free Communication.

Here are a few powerful guidelines to avoid the “OUCH” of Stereotype:

  • Individualize – Treat people as individuals rather than a members of a group.
  • Avoid Stereotypical Jokes and Humor – They are often demeaning and embarrassing to listeners.
  • Solicit Multiple Opinions – If you are seeking information about a group of people, seek input from multiple sources. Avoid expecting one person to be a “spokesperson” for all members of a group simply because she or he is a member of that group. You could say: Marta, Mario, Adriana, what are your opinions of this product? What about you, Carlos?
  • Learn the Hot Spots – Be sensitive to common negative stereotypes about groups. This will help you understand strong reactions to a seemingly positive description. For instance, a person described as “poor but hard-working” may feel the sting of the unspoken stereotype that people are poor because they are lazy. How do you find out what the hot spots are? Listen! Observe! Friends or coworkers will likely tell you what stereotypes bother them … if you ask.
  • Interrupt Stereotypes – When stereotypes surface in your own or others’ decisions, words, and actions, question them rather than repeating or acting on them.

Lead well … LEAD RIGHT

Today’s Leadership Solution is from:
Ouch! That Stereotype Hurts

Book Image

Communicating Respectfully in a Diverse World

Learn More

Daily Quote: What Matters Most

“Things that matter most must never be at the mercy of things that matter least.”
~Goethe

Today’s Quote is in the book:

You Can’t Send a Duck to Eagle School

You Can't Send a Duck to Eagle School

Here are some great tips from 180 Ways to Build Commitment and Positive Attitudes:

Here are some great tips from this “180 Ways” bestseller:

#22.   Put a “volume control” on your temper. When your emotions are about to go full blast … stop … take a moment to turn down the power … reflect on what you’re feeling and why. Consider this: “What’s a positive way for me to sound out about my feelings in this situation?” Now, turn the power back up and proceed with your new approach … and your new attitude.

#91.   Encourage an “attitude of initiative” in your team. At team meetings or training sessions, talk about actions that you and/or your coworkers took to initiate a solution to a problem instead of waiting for someone else to do something about it. Be specific about the actions taken and provide reminders about the positive impact this had on operations, the team and other stakeholders.

#116.  Check with your customers (internal and external) to find out how well you and your team are living up to commitments. Ask for examples of both your successes and lapses. Then, review these with your team and strategize how to use this information to enhance levels of commitment.

Lead well … LEAD RIGHT

Today’s Leadership Solution is from:
180 Ways to Build Commitment and Positive Attitudes Book ImageLearn More

Daily Quote: What You Leave Behind

 

“What you leave behind is not what is engraved in stone monuments,
but what is woven into the lives of others.”
~Pericles

Today’s Quote is from

The Dash

The Dash

 

Daily Quote: An Echo

“Life is an echo – what you send out comes back.” ~Chinese Proverb

Today’s Quote is in the book:

The 100/0 Principle

The Secret of Great Relationships

 The 100/0 Principle

This book is part of our 

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Daily Quote: A Decision

“Again and again, the impossible problem is solved then we see that the problem is only a tough
decision waiting to be made.”
~ Robert H. Schuller

Today’s Quote is in the book:

Pulling Together|
10 Rules for High Performance Teamwork

Pulling Together

 This book is part of our 

Spooktacular Savings $12 Gift Books Sale

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Don't Reward Non-Performance

When people continually mess up certain jobs, many leaders give up and reassign those tasks to someone they can trust. Pretty soon, one or two trustworthy (and overloaded) people are doing all the work – while everyone else is coasting. Don’t let that happen on your team!

Insist that all of your people meet all expectations for all facets of their jobs. Coach, advise, and teach – but hold people accountable and responsible for doing their jobs. Keep the workload fair and evenly assigned.

Lead well … LEAD RIGHT

Today’s Leadership Solution is from:
Solving Performance Problems Book Image

A Common Sense Guide for Leaders at ALL Levels

Learn More

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Don’t Reward Non-Performance

When people continually mess up certain jobs, many leaders give up and reassign those tasks to someone they can trust. Pretty soon, one or two trustworthy (and overloaded) people are doing all the work – while everyone else is coasting. Don’t let that happen on your team!

Insist that all of your people meet all expectations for all facets of their jobs. Coach, advise, and teach – but hold people accountable and responsible for doing their jobs. Keep the workload fair and evenly assigned.

Lead well … LEAD RIGHT

Today’s Leadership Solution is from:
Solving Performance Problems Book Image

A Common Sense Guide for Leaders at ALL Levels

Learn More

Tags: , , , , , ,

A Diversity and Inclusion Tool for Everyone

Ouch! That Stereotype Hurts Online Learning Experience

Will Help Everyone On Your Team:

  • Support your organization’s need to build an inclusive workplace
  • Effectively deal with negative stereotypes and biased behavior
  • Explore new communication skills to promote inclusion and respect

Learn More