Solving Performance Problems

Solving Performance Problems
Let’s face it, most of us are not comfortable addressing employee performance and behavior issues.  That’s easily understood. “People problems” are stressful, and many of us don’t have the training and experience we need to deal with them. Few of us wake up thinking, “Oh good…I get to go in and tell someone they have a problem today.” Instead, we worry about it. We dread it. And sometimes we look for every excuse to avoid it altogether – justifying our inaction with faulty, yet all too common rationalizations such as:

  • The problem really isn’t that bad!
  • Eventually it will go away on its own!
  • I’m too busy – I don’t have time to deal with it!
  • Someone else is better equipped to handle this!

However, here’s a 7-Step Problem-Solving Model that will help you with this difficult task:


The R.E.S.O.L.V.E. Model

  • Research the Problem
  • Engage the Person in a Conversation
  • Share the Facts…Seek an Explanation
  • Obtain Agreement on the Problem
  • Lock in the Solution
  • Verbalize Your Appreciation and Confidence
  • Evaluate the Results

Energize Everyone Trio

Today’s Leadership Solution comes from: Solving People Problems at Work

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