Dealing with Customer Complaints

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Dealing with Customer Complaints

Make sure your customer-contact employees know how much discretion they have (i.e., ability to discount or comp goods, services, shipping, etc.) when addressing customer complaints and problems. Encourage team members to do whatever is necessary – within reasonable (and defined) limits – to make customers happy … without having to come to you for permission first.

Customers with complaints have already been inconvenienced. Don’t add to their burden by making them wait to find out how your business will make things right.

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180 Ways to Walk the Customer Service Talk
 
Today’s tip comes from
180 Ways to Walk the Customer Service Talk
The How-To Handbook For Everyone In Your Organization

by Eric Harvey and The WALK THE TALK Team

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