Ethics: Little Things Add Up

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The Leadership Solution by WalkTheTalk.com
Ethics: Little Things Add Up

Seemingly insignificant actions can create the biggest integrity erosions and the greatest opportunities for improvement. Examine how you and your team members …
 

  • Handle “little white lies.”
  • Treat and talk about coworkers.
  • Write e-mails or use social media.
  • Create billing statements, time sheets, estimates, and expense reports.
  • Make, keep, or avoid commitments.
  • Treat “unimportant” work rules.
  • Set standards for yourself or others.
  • Share credit with others.

Well, how did things “add up” for you and your people? Share below! Like Ethics: Little Things Add Up on Facebook


Passport: Do the Right Thing

 
Today’s tip comes from Passport: Do the Right Thing
Work with Ethics, Honesty & Integrity

by Eric Harvey and Linda Byars Swindling, JD, CSP

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Learning to Dance in the Rain: The Power of Gratitude

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Walk The Talk Daily Motivation

When it comes to life, the critical thing is whether you take things for granted or take them with gratitude.
~GK Chesterton

Like Your Daily Inspiration: November 29, 2010 on Facebook

Learning to Dance in the Rain: The Power of Gratitude Today’s quote comes to you from: Learning to Dance in the Rain: The Power of Gratitude

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Don’t Reward Non-Performance

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The Leadership Solution by WalkTheTalk.com
Don’t Reward Non-Performance

When people continually mess up certain jobs, many leaders give up and reassign those tasks to someone they can trust. Pretty soon, one or two trustworthy (and overloaded) people are doing all the work – while everyone else is coasting. Don’t let that happen on your team!

Insist that all of your people meet all expectations for all facets of their jobs. Coach, advise, and teach – but hold people accountable and responsible for doing their jobs. Keep the workload fair and evenly assigned.

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Solving Performance Problems
 
Today’s tip comes from Solving Performance Problems
A Leader’s Toolkit

by Bud Bilanich

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Your Daily Inspiration

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Walk The Talk Daily Motivation

Determine the specific goal you want to achieve. Then dedicate yourself to its attainment with unswerving singleness of purpose, the trenchant zeal of a crusader.
~Paul J. Meyer

Like Your Daily Inspiration: November 24, 2010 on Facebook

Leadership Courage: Leadership Strategies for Individual and Organizational Success Today’s quote comes to you from: Leadership Courage: Leadership Strategies for Individual and Organizational Success

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Helping Them See “The Big Picture”

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The Leadership Solution by WalkTheTalk.com
Helping Them See “The Big Picture

The foundation for creating a meaningful work environment is to help employees see how they fit into “the big picture.” People will naturally become more passionate about their work when they clearly understand they are part of something bigger than themselves. As a leader, you must be able to answer the four questions team members commonly ask (and they are asking these questions – whether you hear them or not):

1. Where are we going? (Strategy)
2. How are we going to get there? (Plans)
3. How can I contribute? (Roles)
4. What’s in it for me? (Rewards)


Sticking to It
 
Today’s tip comes from Sticking to It
The Art of Adherence

by Lee J. Colan

Simply keep a place within you…

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Walk The Talk Daily Motivation

Simply keep a place within you where it is welcomed, and happiness will come and abide with you forever.
~Hugh Prather

Like Your Daily Inspiration: November 22, 2010 on Facebook

How to Live in the World and Still Be Happy Today’s quote comes to you from: How to Live in the World and Still Be Happy

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Dealing with Customer Complaints

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The Leadership Solution by WalkTheTalk.com
Dealing with Customer Complaints

Make sure your customer-contact employees know how much discretion they have (i.e., ability to discount or comp goods, services, shipping, etc.) when addressing customer complaints and problems. Encourage team members to do whatever is necessary – within reasonable (and defined) limits – to make customers happy … without having to come to you for permission first.

Customers with complaints have already been inconvenienced. Don’t add to their burden by making them wait to find out how your business will make things right.

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180 Ways to Walk the Customer Service Talk
 
Today’s tip comes from
180 Ways to Walk the Customer Service Talk
The How-To Handbook For Everyone In Your Organization

by Eric Harvey and The WALK THE TALK Team

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Believe and act as if it were impossible to fail

 

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Walk The Talk Daily Motivation

Believe and act as if it were impossible to fail.
~ Charles F. Kettering

New! You can now “like” these Daily Inspirations on Facebook! -> Like Your Daily Inspiration: November 18, 2010 on Facebook

Finish Strong: More Than a Statement, It's an Attitude Today’s quote comes to you from: Finish Strong: More Than a Statement, It’s an Attitude

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Performance Problems: An Employee’s Perspective

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The Leadership Solution by WalkTheTalk.com
Performance Problems: An Employee’s Perspective

When it comes to dealing with performance problems, I don’t envy you a bit. It has to be one of the biggest pains you face. You see, I’ve been there. Although my experiences have mostly been away from the job, I still know what it’s like to deal with “people problems.” It’s a tough thing to do. (Being on the receiving end is no walk in the park either!) And at work, it’s a subject I have strong feelings about – mostly on how and when it’s done.

If I mess up, I don’t expect you to overlook it. Just treat me with respect, deal with the facts, consider my side, and give me a chance to correct the problem. And please, don’t wait for me to get into deep weeds before you talk with me. The sooner you bring it up, the sooner I can fix it. Generally, how I respond will be determined by how you deal with me. Talk to me like an adult, and I’ll most likely respond in kind. If I don’t, I’m “the heavy,” not you … and I’ve brought on any consequences I receive.


Walk Awhile in MY Shoes
 
Today’s tip comes from Walk Awhile in MY Shoes
gut-level, real-world messages from managers to employees

by Eric Harvey and Steve Ventura

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